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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tony Scharp

June 11, 2024

5  out of  5
rating by Tony Scharp
"After over 30 years with USAA we searched and found much better rates with State Farm. Kristin has been instrumental and has done an amazing job assisting us with all our insurance needs. Her professionalism and customer service is something one generally doesn’t see anymore. This office and Kristen are highly recommended. They will have our patronage for a long time coming."
We responded:
"We greatly appreciate your feedback, Tony! It's fantastic to hear that Kristin's professionalism and customer service have made a significant difference for you. We're proud to have you as a customer and look forward to continuing to provide you with excellent service. Thank you for recommending us! -John"
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Fahim Ghaleche

May 7, 2024

5  out of  5
rating by Fahim Ghaleche
"Im all about personal experiences and this place is it. Kristin did a great job taking the time to explain everything step by step and helped to make the best decision. She came highly recommended and she did not disappoint. Strongly recommend!!"
We responded:
"Wow! It's not everyday we hear such great feedback from our good neighbors. Yes, Kristin is a committed team member that provides excellent service to all of my customers. Thank you for letting us serve your insurance needs. Please do not hesitate to reach out if we can help with anything further. - John"
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Taffy Novosad

May 6, 2024

5  out of  5
rating by Taffy Novosad
"We have had nothing but the best customer service since we have been with State Farm. Our agent, Kristin, has helped us since day 1 and she has been prompt with any assistance we have needed. I highly recommend."
We responded:
"Thank you so much, Taffy! Your kind words have made the John Bowers State Farm agent teams day! Kristin will be so pleased to hear she was able to successfully provide you with proficient service. Let us know if we can help with anything else. "
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Blake Bloodworth

April 4, 2024

5  out of  5
rating by Blake Bloodworth
"A friendly and knowledgeable office! Always so helpful! A great group!"
We responded:
"Thank you, Blake! We're so glad you've enjoyed interacting with our team and found our service helpful and informative. Your praise is a testament to our team's dedication, and we're eager to continue providing excellent service. -John"
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Colin Westbrook

December 16, 2023

5  out of  5
rating by Colin Westbrook
"These guys are great. Made the switch and got better coverage than I was getting with that gecko company for 20% less money. They made the process super simple, and I highly recommend talking to them to see what they can do for you. ."
We responded:
"Colin, thank you for your fantastic feedback! We're thrilled to hear that you found our team great and that we were able to save you money. Making the insurance process simple is what we aim for, and we're delighted to have provided you with a seamless experience. Our high recommendation means a lot to us, and we're here to assist you with anything else you may need in the future. Welcome to the Sugar Land State Farm family! -John"
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DJL

November 28, 2023

5  out of  5
rating by DJL
"I’ve always had personalized service that is amazing ,and the staff is top notch !"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that you've experienced amazing personalized service with our team. If there's anything else we can assist you with, please let us know. Have a great rest of your day! - John"
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Michael Banyai

November 28, 2023

5  out of  5
rating by Michael Banyai
"I have been with John Bowers for over 40 years, and wouldn’t think of going anywhere else for our auto and homeowners insurance. He was even able to help with the ordeal of choosing a Medicare supplement policy for a first time buyer. I’ve known Andrea almost as long, and she and Kristin have always given us top notch service. For all your insurance needs, they are the best!"
We responded:
"Thank you, Michael! 40 years of your support means the world to us. Assisting you with your insurance needs has been our pleasure. Andrea, Kristin, and I are grateful for your kind words and are committed to providing you with top-notch service. Thank you for choosing us for your insurance needs; it's customers like you that make our work so rewarding! Please let us know if you need help with anything else."
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Christopher Polk

November 21, 2023

5  out of  5
rating by Christopher Polk
"John Bowers is a great man and awesome person. I wasn’t able to get a hold of my regular agent and I needed new insurance cards, so his office was able to take care of me. Thank you John and Christy “Not sure if I spelled your name correctly” if I didn’t I do apologize. Thank you"
We responded:
"Thank you, Christopher! Your kind words about me and Kristin have truly brightened our day! I am so happy to hear that my team and I could assist you effectively. If you need help with anything else, please give us a call or stop by our office. Have a great week! -John"
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Samantha Bentley

November 6, 2023

5  out of  5
rating by Samantha Bentley
"Absolutely phenomenal service! I work with Kristin and she always works her magic to find my family the best rates! 100% recommend!"
We responded:
"Thank you for the fantastic feedback, Samantha! It's been a pleasure to provide coverage for you and your family. Your recommendation means a lot, and we're here to assist when you need us. We appreciate your business!"
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Mayra Valeski

November 6, 2023

5  out of  5
rating by Mayra Valeski
"I highly recommend this office location. My agent, Kristin R., is the best. She saved me so much money and better coverage when I made the transfer from USAA. My parents are also under her now and I cannot stop recommending her to anyone complaining about their insurance costs. It never hurts to shop around and if you're willing to, call and ask for Kristin!"
We responded:
"We greatly appreciate your recommendation and kind words, Maya! It's wonderful to hear that Kristin was able to assist you and your parents in finding great coverage while saving you money. Welcome to State Farm! We're happy to have you here."
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Taco man

November 4, 2023

2  out of  5
rating by Taco man
"Kristin needs to more respectful and courteous to customers."
We responded:
"We are sorry to hear that you are not happy with your experience. We take your feedback seriously, and we would like to address this matter further with you offline. Please reach out to us at (281) 242-4800. Thank you."
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Amin Esmaily

October 16, 2023

1  out of  5
rating by Amin Esmaily
"Contacted John on 3 separate occasions to change our coverage but he never did. First time we contacted him, he made some ridiculous excuse that he never received it because it went straight to State Farm. That doesn’t even make sense. The next 2 times we never got a response. Seems like John is only looking out for himself and doesn’t care about his customers. We will be changing agents promptly. Pretty certain there isn’t a shortage of agents who want out business."
We responded:
"Amin, we are truly sorry about you're experience. It's disappointing that you've encountered communication issues and felt unheard. Customer satisfaction is of the utmost importance, and we would like to discuss this matter further with you. Please reach out to us at 281-242-4800."
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Leila Stone

October 13, 2023

5  out of  5
rating by Leila Stone
"Kristin is awesome! She is very knowledgeable about her job. She was very helpful and even convinced me to transfer all my auto insurance and my home to State Farm Insurance. Excellent customer service! Kept it up Kristin."
We responded:
"Thank you for the kind review, Leila! Glad John Bowers State Farm was able to help with your Auto and Home Insurance needs and yes, Kristin is a wonderful team member!"
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Felicia Young

October 3, 2023

5  out of  5
rating by Felicia Young
"Kristen is always very helpful she initially got me signed up for insurance home and auto and is always available to answer any questions I may have"
We responded:
"Hi Felicia! Thank you for your kind words! Kristen is truly dedicated to providing excellent service, and we're delighted that she's been so helpful to you. We are glad to have helped you create a home and auto insurance plan that works for you. Please reach out if you need anything else."
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David Walker

October 2, 2023

5  out of  5
rating by David Walker
"Great service."
We responded:
"Thank you, David! We're here to provide great service, and your feedback is appreciated."
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Anne Ana

October 2, 2023

5  out of  5
rating by Anne Ana
"Thank you so much,Kristen! always so helpful and great with helping me."
We responded:
"Hi Anne! Kristin is fantastic at what she does, and we're delighted to hear that she's been so helpful to you. If you ever need anything else in the future, don't hesitate to reach out. "
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Rikki Green

October 2, 2023

5  out of  5
rating by Rikki Green
"Kristin is amazing! We've been friends since middle school and she has always been a sweet person. She is always quick to respond and makes herself available for any questions. She's also wonderful at coming up with solutions for your budget. If you are looking for friendly, reliable, and affordable look no further! Thank you for all you do Kristin!"
We responded:
"Rikki, thank you so much for your heartfelt words about Kristin! It's wonderful to hear that she's not just an amazing professional but also a sweet and reliable friend. We're lucky to have her on our team. Thank you for choosing our State Farm office!"
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Vicki Vaughn

September 22, 2023

5  out of  5
rating by Vicki Vaughn
"Recently dealt with Michelle in writing a new policy for a rental property. She was extremely helpful and conscientious and stayed on top of things. She was lovely to work with and very helpful."
We responded:
"Wow! Thank you for the kind feedback, Vicki! It is always a pleasure to hear from good neighbors like you. Michele will be pleased to hear she was able to help with your Renters Insurance needs while making your experience a positive one. Have a great day! "
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Troy Ford

August 10, 2023

5  out of  5
rating by Troy Ford
"Michelle and Andrea in John Bowers’ office have been very helpful in processing my auto claim, despite hurdles being thrown at them by both the auto body repair facility and the rental car agency. A big thanks to both of you."
We responded:
"Troy thanks our team does everything in their powers to make sure your insurance needs are met. Hope things are well with you and the family. Stay in touch and say hi to your mom! - John"
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Nancy Cabrera

August 9, 2023

5  out of  5
rating by Nancy Cabrera
"Fast service, great communication - Michelle is great!"
We responded:
"Hi Nancy, Michelle is a wonderful part of our team. She works hard for our good neighbors. Thank you for choosing John Bowers State Farm for your insurance needs! - John "
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Ross Semplice

July 22, 2023

5  out of  5
rating by Ross Semplice
"Kristin was extremely helpful in my home and auto insurance needs. I'd highly recommend the her and the team at John Bowers."
We responded:
"Thanks Ross. Yes, Kristin is very helpful and sincerely cares about our customers. I appreciate your note and the confidence to allow us to be your personal insurance agent. John "
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Alex Baker

June 23, 2023

1  out of  5
rating by Alex Baker
"If you enjoy having your life endangered when your insurance company installs refurbished parts on your car then come on down to John Bower's State Farm where you are viewed as a wallet that somehow achieved a resting temperature of 98 degrees."
We responded:
"Alex sorry to hear you had issues with a claim. I'll get in touch with you. Thanks. J"
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Ev Ferr

September 21, 2022

5  out of  5
rating by Ev Ferr
"Kristine is the most helpful insurance agent I have ever dealt with. Definitely a person who cares for the customer. Always helpful and always available. The folks here at State Farm are my insurance people, for everything…cars, houses and that makes my life easier. Definitely recommend this State Farm agency!"
We responded:
"Evangeline, thanks for your kind words and yes Krustin is truly a caring person and a wonderful part of my team. Thanks for allowing us to be your personal insurance agent. John"
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Eddie Perez

September 21, 2022

5  out of  5
rating by Eddie Perez
"As we purchased our first home, we came across State Farm for our home insurance requirements. Not only was the home insurance super cheap, I added both my cars with full coverage and beat my old insurance rate by $100. I only had liability with my old insurance carrier too. We dealt with Kristin Ferrer-Russ and she was super sweet and easy to deal with. She took care of us and dealt with the home lender directly in our stead. I had a good experience with State Farm and the John Bowers State Farm team."
We responded:
"Eddie, thanks for taking your time to share your experience with our office and in particular your kind words about Kristin. She truly has a caring heart for our customers and is a wonderful part of my team. Thanks for allowing us to serve your insurance needs. John"
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Gitaroos T

September 9, 2022

5  out of  5
rating by Gitaroos T
"We were on the market for a better rate for our home and car insurance. Kristin Ferrer-Russ is the BEST! She's professional and a pleasure to deal with. She is quick to respond to our emails and phone calls. Kris, you ROCK! She got us excellent rates for our home and car insurance.10/10 service! We highly recommend you to call this agency for all your insurance needs! -Gita and Kerwin T."
We responded:
"Gita and Kerwin, thank for your kind note. We are blessed to have Kristin on our team. She truly cares for our customers. I have been an agent for over 50 years and have never had a team member so dedicated to her business. Thanks again and welcome to our agency. John"